Start your career helping organisations get real value from technology
What if your first role after university didn’t just involve analysing data, but helping organisations deliver essential services better?
At Totalmobile, our technology supports over 1,000 organisations and 500,000 frontline workers across housing, healthcare, infrastructure and emergency services. But the real impact happens when customers successfully adopt and use our solutions.
That’s where you come in.
We’re looking for a Digital Customer Success Analyst (Graduate) to join our growing Customer Success team and help ensure customers get maximum value from their investment in Totalmobile.
What you’ll do
This is a varied role where you’ll combine customer engagement, data insights and digital communications to support our customers.
You’ll:
- Deliver digital-first engagement across our customer base
- Analyse customer usage data to identify risks and opportunities
- Support customer onboarding and adoption journeys
- Help create digital resources such as guides, webinars and training content
- Contribute to NPS campaigns and customer feedback programmes
- Work closely with teams across Marketing, Product, Support and Professional Services
- Digital Customer Success plays a critical role at Totalmobile — supporting around 75% of our customer base through scalable engagement that helps customers succeed.
What we’re looking for
You will have a 3rd level qualification in data analytics or a related field. We’re looking for someone curious, organised and passionate about customer experience.
You’ll likely have:
- Strong analytical and problem-solving skills
- Excellent communication skills
- Great organisation and attention to detail
- Confidence working with data and digital tools
- A growth mindset and willingness to learn
Bonus points for:
- Customer-facing or service experience
- Interest in SaaS or technology businesses
- Understanding of customer lifecycle or digital engagement tools
This role is designed as a starting point for a career in customer success and technology.
Many of our team members progress into roles such as:
- Customer Success Manager
- Product Support Specialist
- Professional Services Consultant
Why join Totalmobile?
You’ll join a 15-strong Customer Success team that’s passionate about helping customers succeed. It’s a supportive, collaborative group that shares ideas, best practices, and occasionally Friday afternoon playlists.
If you want a role where you can learn fast, work with customers and make a real impact, we’d love to hear from you.
At Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.