At Totalmobile, we're at the heart of a rapidly expanding industry that's transforming how organisations manage field-based workforces. The Field Service Management (FSM) market, currently valued at over $6 billion, is forecast to reach $17 billion by 2030, growing at 15% annually. Analysts are calling this the golden era for FSM software providers, and Totalmobile is leading the way.
Over the past six years, we've completed eight strategic acquisitions, driving innovation, market expansion, and a 450% increase in revenue over the last three years alone. Today, our technology helps organisations across the public and private sectors improve operational efficiency, enhance customer experiences, and empower frontline workers to deliver exceptional services.
As we continue our growth journey, we're seeking a Managing Director, Commercial & Infrastructure to lead one of our most strategically important market divisions.
Lead the next phase of growth
This is a critical executive leadership appointment with responsibility for shaping the future success of our Commercial & Infrastructure vertical.
You'll take full ownership of the division's commercial performance, market strategy, customer success, and operational delivery. Working as a key member of the senior leadership team, you'll define and execute a growth strategy that strengthens our market position, deepens customer relationships, and unlocks new opportunities across existing and emerging sectors.
This role is ideal for an ambitious commercial leader who combines strategic thinking with operational excellence and thrives in customer-facing environments.
Own a business, not just a function
As Managing Director, you'll have full accountability for the Commercial & Infrastructure division, including revenue growth, profitability, customer retention, market expansion, and overall business performance.
You'll work closely with Sales leadership to drive sustainable growth through a combination of new customer acquisition, account development, and customer retention. You'll oversee the health of the division's pipeline, influence go-to-market strategy, and identify new commercial opportunities that support long-term growth.
Beyond financial performance, you'll lead multifunctional teams across customer-facing and delivery functions, creating a culture of accountability, collaboration, and high performance.
Be a market maker
We're looking for someone who can help shape markets rather than simply compete within them.
You'll act as an ambassador for Totalmobile across the Commercial & Infrastructure sector, building credibility with customers, industry bodies, partners, and influencers. Through thought leadership, executive networking, and market engagement, you'll create opportunities that strengthen our brand and position us as the partner of choice.
Whether speaking at industry conferences, meeting strategic customers, or engaging with key partners, you'll have the presence and credibility to communicate a compelling vision for the future of workforce management and field service technology.
Put customers at the centre of every decision
Our growth is built on customer success, and this role will play a critical part in ensuring customers continue to realise value from their investment in Totalmobile.
You'll build strong executive-level relationships across strategic accounts, acting as a trusted advisor and senior escalation point when required. You'll ensure customer insight directly influences business priorities, product strategy, and future investment decisions.
Working closely with Customer Success, Product, Services and Sales teams, you'll champion long-term customer outcomes while driving commercial growth and retention.
Drive operational excellence at scale
Success in this role requires more than commercial leadership. You'll also ensure the division delivers consistently excellent customer outcomes through effective operational execution.
You'll oversee the performance of delivery and services teams, drive scalable growth, and ensure the organisation is equipped to support customers as the business continues to expand.
A key element of the role is working closely with Professional Services functions, ensuring implementations are delivered successfully, service engagements are commercially effective, and customers achieve value quickly and consistently.
Shape the future of the business
As a senior leader within Totalmobile, you'll play a significant role in shaping wider business strategy.
You'll collaborate closely with Product, Customer Success, Services, Finance, and Sales leaders to ensure the Commercial & Infrastructure division remains aligned to market needs and future growth opportunities.
You'll also contribute to strategic initiatives including market expansion, partnerships, and broader organisational growth programmes.
Who we're looking for
You'll bring a proven track record of leading significant business units, divisions, or market verticals within a software, SaaS, technology, or enterprise software environment.
You'll be an experienced commercial leader with full P&L accountability and a demonstrated ability to drive growth, influence strategy, and build lasting customer relationships.
- We're particularly interested in individuals who have:
- Experience operating at Executive or Senior Leadership Team level.
- Full ownership of a business unit, division, or significant revenue stream.
- A history of delivering sustainable commercial growth.
- Strong stakeholder management and influencing skills.
- Experience leading customer-facing teams and functions.
- Success building executive-level customer relationships.
- The ability to combine strategic vision with operational execution.
Highly desirable experience
- Professional Services leadership or oversight.
- Commercial or Sales leadership experience.
- Scaling high-growth technology organisations.
- Experience operating across multiple European markets.
- Exposure to infrastructure, utilities, field service, workforce management, or operational technology sectors.
- Experience driving growth through partnerships and market development initiatives.
Additional advantages
- Experience operating within Germany, France, or Spain.
- German language capability.
- Previous experience acting as a market-facing ambassador for a technology business.
- Strong industry profile and established executive network.
Why Totalmobile?
This is an opportunity to join one of the fastest-growing software businesses in the workforce and field service management market at a pivotal point in our journey.
You'll have the autonomy, influence, and platform to shape a major business division, drive meaningful growth, and work with customers who are transforming critical services across some of the world's most important industries.
If you're a commercially driven leader who enjoys building markets, growing businesses, and creating lasting customer value, we'd love to hear from you.
At Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.